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1What is your return policy?
We allow a 48 hour approval period. In the event of a return, the buyer pays shipping both ways. The product must be returned in original condition as it was shipped with all hang tags, certificates and warranty cards. The buyer will be charged for shipping both ways. -
2What are your store hours?
We are open Monday through Friday from 10:00 AM to 6:00 PM German Time. We are closed on Saturdays & Sundays. Only if you not be able to visit us at business days please contact me to make a meeting at weekend days. -
3What is your store's physical address?
Buchenweg 13, 90592 Pfeifferhuette (South of Germany) -
4How can I contact someone directly at the store?
E-mail: proguitar@proguitar.de phone: +49 9183 9029024 cell phone +49 171 5256332 -
5Do you carry other brands not listed on your web site?
We don‘t carry other brands - every brand is mentioned on the Web. -
6How accurate are the images on your site compared to the actual products?
We strive to represent the products we sell as accurately as we possibly can. Unfortunately due to certain limitations of digital media such as variances in monitor resolution and color depth, we cannot guarantee the images are exactly the color you see on your computer screen. The images are optimized for web use, and are color corrected to be as true as possible to the actual instrument. It should be noted that Mac and Windows computers render certain colors very differently (I use Mac only). In some cases, that means a color will be accurately rendered on one display, but not the other. We cannot take new pictures from every amp we sale, thats why the serial # is older on web as your product you receive! -
7Can I download images from your site?
Yes, you may download images from our site for your own personal, non-commercial use only. Any violation of this policy will be considered a violation of our copyrights and appropriate action will be taken. -
8Do you accept special orders?
Yes we will take special orders on certain items. Please email me for more information. -
9What is your layaway policy?
We have a 7 day layaway, but we are always willing to be flexible under special circumstances. If you need to make special layaway arrangements, please send me an email. -
10 Do you carry any other instruments besides e-guitars?
No! -
11 What are my payment options?
Bank wire transfers ONLY. -
12 What are my shipping options?
We ship via UPS expedited incl. freight insurance. If you need to make other arrangements for shipping, please let me know. -
13Do you ship to international destinations?
Yes I ship internationally!
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14Warranty?
Yes, we are the 1st contact if you have any problems with your products bought thru our store. We are offering the 1 year warranty and another 1 year guarantee by the German law! If the manufacturers offering more than this 2 years, of course we support you to exchange the parts as best we can!
Legal!
ProGuitar is committed to respecting your privacy. The security of your personal information is a responsibility we take very seriously.
We do not share any of your personal information with other entities or individuals. We collect only the personal information you choose to provide us in the course of doing business with ProGuitar.
Personal information includes information such as your e-mail address, physical or home address, mailing/shipping address, telephone numbers and any other information (like bank accounts) identifiable to you that you provide. When you correspond with us through e-mail, we may retain the messages (with our responses and your e-mail address) to facilitate our business dealings with you.
Please note that external links from our site to other sites are not covered under the Wildwood privacy policy, as we are not responsible for the security practices or content of other sites. We recommend you review the privacy policy of any site linked to or from proguitar.de or proguitar.eu.
If you can not agree these conditions please don‘t order!
Thx a lot, Ron!
